Quality Manual

1. Scope

2. Normative References
3. Terms and Definitions
4. General Requirements
 4.1. Impartiality
 4.2. Confidentiality

5. Structural Requirements
 5.1. Legal Identification
 5.2. Management Responsibility
 5.3. Range of Laboratory Activities
 5.4. Requirements/Conformity
 5.5. Organization
 5.6. Authority and Resources
 5.7. Communications and Integrity

6. Resource Requirements
 6.1 General
 6.2 Personnel
 6.3 Facilities and Environmental Conditions
 6.4 Equipment
 6.5 Metrological Traceability
 6.6 Externally provided products and services

7. Process Requirements
 7.1 Review of Requests, Tenders and Contracts
 7.2 Selection, verification and validation of methods
 7.3 Sampling
 7.4 Handling of Test or Calibration Items
 7.5 Technical Records
 7.6 Evaluation of Measurement Uncertainty
 7.7 Ensuring the Validity of Results
 7.8 Reporting of Results
 7.9 Complaints
 7.10 Nonconforming Work
 7.11 Control of data and Information Management

8. Management System Requirements
 8.1 General
 8.2 Management System Documentation
 8.3 Control of Management System Documents
 8.4 Control of Records
 8.5 Actions to Address Risks and Opportunities
 8.6 Improvement
 8.7 Corrective Action
 8.8 Internal Audits
 8.9 Management Reviews